Customer Outcomes & Advice Quality Assessor

RVU is hiring a Customer Outcomes & Advice Quality Assessor. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Customer Outcomes & Advice Quality Assessor
• Employer: RVU
• Where: Remote – open to Worldwide (includes Sri Lanka)
• Job type: Full-time
• Level: Mid-level
• Salary: GBP 35,000 per year
• Apply by: 30 December 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• What Both Roles Do
• Drive improvement. Escalate compliance risks promptly, find the root causes, and highlight routine checks that could be automated
• How the Two Roles Differ
• Customer Outcomes & Advice Quality Assessor (£35,000)
• No line management. You focus on your own assessments
• Senior Customer Outcomes & Advice Quality Assessor (£40,000)
• Spend about 70% of your time assessing, including the most complex and highest-risk cases
• Produce monthly MI. Analyse failure trends and recommend action

What the employer offers

• Remote working
• Basic Salary of up to £40k
• Work from anywhere in the world for up to 22 days per year
• 25 days holiday plus bank holidays (up to 28 days with length of service)
• Pension via Aviva (Pension match up to 5%)
• Sick pay and sick pay insurance

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Himalayas. Read the full original advert and apply there.

• CeMAP 1, 2 & 3 or equivalent
• Hold, or be able to obtain, the competence status needed to assess advice and sign off assessments under our T&C Scheme
• Experience:
• Sound knowledge of FCA mortgage advice requirements, with the confidence to explain and defend scoring decisions on complex cases
• Exceptional attention to detail and accuracy under pressure
• Experience of, or appetite to learn, AI and automated tools, with the judgement to test their outputs
• Comfortable with change
• Intermediate proficiency in Google Sheets, Docs and Slides