Front Office Supervisor | Front Office Receptionist | Reservation Agent

Apply now for the Front Office Supervisor | Front Office Receptionist | Reservation Agent position at The Grand Hotel Nuwara Eliya, Nuwara Eliya. This is a full-time position.

What the job involves:
- Oversee daily Front Office operations, team performance and service standards
- Manage guest arrivals, departures, VIP experiences and service recovery
- Ensure accurate room allocation, billing and PMS transactions
- Drive upselling, guest satisfaction and departmental KPI achievement
- Previous supervisory experience in a 4/5-star hotel is essential
- OPERA PMS experience is essential

Tip from JobPortal: Hotel and restaurant jobs value hands-on experience – mention where you worked and any hospitality training.