L1 Hosting Tech Support Agent

LevelUp is hiring a L1 Hosting Tech Support Agent. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: L1 Hosting Tech Support Agent
• Employer: LevelUp
• Where: Remote – open to Philippines (includes Sri Lanka)
• Job type: Full-time
• Level: Senior
• Apply by: 6 December 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• Diagnose and resolve common web hosting and WordPress issues, identifying root causes to solve customer inquiries on the first contact whenever possible
• Assist customers with general WordPress tasks, including troubleshooting issues related to core files, plugins, themes, and configuration errors
• Answer server-side queries, inspect DNS records, check and update SSL certificates, and troubleshoot website accessibility issues
• Handle basic database queries and migrations (MySQL) to resolve backend errors and facilitate site movement
• Utilize basic Linux command-line tools to diagnose, navigate, and troubleshoot server-side issues
• Meticulously document issues and escalate complex, tier-2 technical problems to senior teams to ensure service continuity
• Maintain an active, highly responsive online presence via Slack and Zendesk during your entire shift

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• 1 to 2 years of solid technical support experience specifically working in a web hosting environment
• Ability to systematically isolate variables (deactivating plugins, switching to a default theme, clearing server and CDN cache) before escalating an issue
• First-hand, hands-on experience using SFTP
• Deep, practical understanding of DNS inside and out (zone files, propagation, and troubleshooting) and SSL setup
• Ability to actively diagnose HTTP response status codes and distinguish server-side (50x) errors from client-side (40x) errors
• Experience with MySQL databases, including running simple queries or basic site migrations
• Familiarity with WP-CLI and working from the command line
• Practical experience navigating files and running basic diagnostic commands via Linux CLI