Operations Analyst

EFL is hiring: Operations Analyst.

Operations Analyst
Key Responsibilities
Understand, map, and analyse freight forwarding and logistics operational processes.
Gather, document, and clarify business requirements from end users and stakeholders.
Investigate system issues, identify root causes, and propose corrective actions.
Prepare test scenarios, execute UAT, document defects, and validate solutions.
Prepare clear business, functional, and bug specification documents for development teams.
Analyse operational data using Microsoft Excel and identify trends and exceptions.
Support business applications such as CargoWise, including configuration validation and user support
Identify process improvement opportunities and support workflow, automation, and digital transformation initiatives.
Communicate effectively with global users, management, and technical teams.
Manage multiple incidents, enhancement requests, and project tasks while meeting agreed SLAs and deadlines.
Qualifications
Bachelor's Degree in Logistics, Supply Chain Management, Information Technology, Management Information Systems, Business Analytics, or a related field.
Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical system or process improvements.
Basic understanding of freight forwarding, customs, transportation, warehousing, or logistics business processes.
Experience supporting ERP, TMS, WMS, CargoWise, or similar business applications is an advantage.
Ability to gather and document business requirements, incidents, enhancement requests, and functional specifications under guidance.
Experience participating in UAT, functional testing, business requirement validation, and defect documentation.
Strong Microsoft Excel skills, with the ability to analyse operational data, identify trends and exceptions, and support dashboard and report development.
Effective written and verbal communication skills, with the ability to work with global users, business stakeholders, and technical teams across multiple regions.
Demonstrated interest in process improvement, workflow enhancements, automation, and digital transformation initiatives.
Ability to manage multiple support tickets, work under deadlines, prioritise incidents, and maintain a high level of customer service.
Proficiency in CargoWise One is preferred.
Advanced Microsoft Excel skills are preferred.
Basic Power BI knowledge is preferred.
Experience with Visio for process mapping is preferred.
Experience with SharePoint is preferred.
Apply now: Send your résumé to careers@efl.global with the contact information of two non-related references. Please mention the job title in the subject line of your email.