Product Support Specialist - Australia

Ashby is hiring a Product Support Specialist - Australia. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Product Support Specialist - Australia
• Employer: Ashby
• Where: Remote – open to Australia (includes Sri Lanka)
• Job type: Full-time
• Level: Any
• Apply by: 29 November 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the employer offers

• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it
• Generous paid family leave
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Team Insights Interview + Hiring Manager Closing Questions - 30 Minutes
• Throughout our interview process, you will be evaluated on both technical reasoning and communication precision
• Onboarding Process