Quality Assurance Team Lead

Zyentara Solutions is looking for a Quality Assurance Team Lead to join its team in Colombo. The post is offered on a full-time basis. Make sure you apply before 1 February 2027.

Job summary

• Post: Quality Assurance Team Lead
• Employer: Zyentara Solutions
• Location: Colombo
• Job type: Full-time
• Closing date: 1 February 2027

What the job involves

• Lead and supervise day-to-day QA activities across multiple RCM processes, ensuring adherence to quality standards, client SLAS and business objectives
• Oversee quality audits, audit sampling, evaluations and calibration sessions to ensure accuracy, consistency and compliance
• Monitor team and individual quality performance, identify recurring errors, and ensure timely corrective and preventive actions
• Conduct root cause analyses to identify process gaps and recommend improvement initiatives
• Develop and maintain QA guidelines, audit checklists, SOPs and quality documentation
• Identify opportunities to leverage automation and Al-enabled solutions to improve audit efficiency and accuracy
• Monitor quality through dashboards, reports and analytics, providing actionable insights to management
• Ensure adherence to HIPAA, CMS guidelines, payer requirements and internal quality standards

Who can apply

Candidates who meet the requirements listed below are invited to apply.

Tip from JobPortal

Read the employer's requirements carefully and send a short, clear CV that matches this post. Never pay money to get a job.

• Bachelor's degree in Healthcare Management, Business Administration or a related discipline
• 5+ years of experience in US Healthcare RCM, with at least 3+ years in Quality Assurance
• Minimum 3 years of team leadership or supervisory experience, preferably within a healthcare RCM environment
• Strong knowledge of key RCM functions, including Medical Billing, Accounts Receivable (AR) Management, Denial Management, Payment Posting and Medical Coding
• Good understanding of US healthcare regulations, including HIPAA, CMS guidelines and payer-specific compliance requirements
• Proven experience in quality audits, audit calibration, root cause analysis, corrective action planning and process improvement
• Exposure to Lean, Six Sigma or other continuous improvement methodologies
• Experience or exposure to automation, Al-enabled solutions or digital transformation initiatives is an added advantage