Senior Manager, Customer Success

Twilio is hiring a Senior Manager, Customer Success. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Senior Manager, Customer Success
• Employer: Twilio
• Where: Remote – open to Australia (includes Sri Lanka)
• Job type: Full-time
• Level: Director
• Apply by: 29 November 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• In this role, you’ll
• Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region
• Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels
• Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes
• Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy

What the employer offers

• Twilio thinks big. Do you?
• Stay alert to recruitment fraud

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Hiring and how we work
• We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
• See yourself at Twilio
• Join the team as Twilio’s next Senior Manager, Customer Success
• About the job
• Required
• Customer Success Experience: 8+ years of total Customer Success Management or Account Management experience within complex enterprise environments
• Enterprise Portfolio Management: Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations