Tier III Service Desk Engineer

Unio Digital is hiring a Tier III Service Desk Engineer. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Tier III Service Desk Engineer
• Employer: Unio Digital
• Where: Remote – open to Worldwide (includes Sri Lanka)
• Job type: Full-time
• Apply by: 29 November 2026 (or until the post is filled)

About this kind of job

Technical posts are about installing, checking and repairing equipment or supervising work on site. Safety, practical skill and the ability to solve problems quickly matter most.

What the job involves

• · Lead and support our helpdesk environment for managed service clients
• · Coordinate and manage client projects, acting as a bridge between the technical team and the client to ensure project success
• · Develop project plans for client onboarding and standardization projects, outlining tasks, resources required, and estimated timelines
• · Install, configure, diagnose, test and resolve technical hardware and software issues
• · Maintain and update written client and process documentation to ensure effective knowledge management
• · Contribute to the development and improvement of IT service management processes and practices
• · Evaluate and anticipate IT trends and recommend strategies and implement improvement initiatives
• Our Technology Stack

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention your NVQ, diploma or degree and the machines, tools or projects you have worked with. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Remotive. Read the full original advert and apply there.

• · 6+ years of experience providing IT services and end-user support
• · Prior experience at a managed service provider is critical to understand the fast-paced nature of the industry
• · Client-oriented approach with a passion for delivering high-quality customer service
• · Proven experience leading IT projects
• · A self-starter who is eager to expand their qualifications
• · Background in providing direct end-user support
• · High level of attention to detail
• · Excellent verbal and written communication skills