Application Support Associate

Apply now for the Application Support Associate position at Zeeks Lab Private Limited, Colombo 4. This is a full-time position.

What the job involves:
- $ Provide first-line support for application-related issues by reviewing, prioritising, and responding to incoming
- support emails
- > Identify, document, and escalate application bugs and malfunctions in line with SLAs,
- > Communicate directly with clients via email or phone to understand reported issues, replicate them if necessary,
- and guide users through the resolution process
- > Provide feedback from users to the development team regarding potential application improvements or bugs

Tip from JobPortal: Read the employer's requirements carefully and send a short, clear CV that matches this post.

- > Excellent English communication skills (both written and verbal) are essential, with the ability to clearly
- articulate technical information to both technical and non-technical stakeholders, primarily native English
- speakers
- > Hands-on experience in application support, IT operations, or a similar technical role
- > Familiarity with information security best practices and compliance standards
- > Ability to work effectively and independently to manage tasks with minimal supervision
- > A degree in Computer Science, information Security, or a related field is preferred
- We offer a competitive remuneration package that will be commensurate with your