Client Service Analyst - P2P

Bybit is hiring a Client Service Analyst - P2P. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Client Service Analyst - P2P
• Employer: Bybit
• Where: Remote – open to Worldwide (includes Sri Lanka)
• Job type: Full-time
• Level: Mid-level
• Apply by: 29 December 2026 (or until the post is filled)

What the job involves

• Responsible for supporting and professionally mediating / arbitrating customer disputes within the P2P market, with a strong focus on risk mitigation
• Collaborate closely with the Risk and Compliance teams to review flagged accounts, enforce risk control policies, and handle complex fraud-related appeals
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Read the employer's requirements carefully and send a short, clear CV that matches this post. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Himalayas. Read the full original advert and apply there.

• 2-4 years experience in customer service, risk management (风控), fraud investigation, or Trust & Safety, trained in frontline operations
• Proven background in Risk Control / Fraud Prevention is highly preferred
• Someone with sharp analytical acumen and keen eyes for numbers, statistics, and risk indicators is ideal for this position
• Preferably candidates who are capable of multitasking, prioritizing and time-sensitive
• Knowledge of blockchain, crypto, and P2P payment will be highly advantageous
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am)
• Why Join Us
• At Bybit, we are committed to fostering a supportive and enriching work environment