Conversational Designer, APAC

Cresta is hiring a Conversational Designer, APAC. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Conversational Designer, APAC
• Employer: Cresta
• Where: Remote – open to Australia (includes Sri Lanka)
• Job type: Full-time
• Level: Director
• Apply by: 13 December 2026 (or until the post is filled)

About this kind of job

Technical posts are about installing, checking and repairing equipment or supervising work on site. Safety, practical skill and the ability to solve problems quickly matter most.

What the job involves

• Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
• Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
• Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
• Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
• Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
• Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
• Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
• Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures

What the employer offers

• We offer a comprehensive and people-first benefits package to support you at work and in life
• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Paid parental leave for all new parents welcoming a new child
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• 20 days of vacation time to promote a healthy work-life blend

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention your NVQ, diploma or degree and the machines, tools or projects you have worked with. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
• Demonstrated project management experience, including managing multiple complex workstreams simultaneously
• Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
• 2+ years of experience in conversational design, conversational AI, bot development, or related fields
• Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
• Experience working directly with enterprise customers in implementation, consulting, or delivery roles
• Experience operating in global or international customer environments preferred
• Fluency in a second language strongly preferred