Customer Care Executive

MindPlus (Pvt) Ltd is hiring a Customer Care Executive. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Customer Care Executive
• Employer: MindPlus (Pvt) Ltd
• Where: Remote – open to Sri Lanka (includes Sri Lanka)
• Job type: Full-time
• Level: Mid-level
• Apply by: 4 January 2027 (or until the post is filled)

About this kind of job

Office roles involve handling documents, answering calls and emails, keeping records and supporting the team. Good English, computer literacy and an organised way of working help a lot.

What the job involves

• Provide timely and accurate information to customers regarding shipments, deliveries, and inquiries
• Handle customer complaints and resolve issues in a professional and efficient manner
• Maintain and update customer records and shipment tracking information
• Coordinate with internal teams to ensure customer needs are met
• Follow up with customers to ensure satisfaction and maintain long-term relationships
• Assist in any administrative tasks related to customer care and shipping operations

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Show your computer skills (MS Office, typing) and any office experience in your CV. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Himalayas. Read the full original advert and apply there.

• Minimum of 2 years of experience in customer care or a similar role within the shipping or logistics industry
• Strong communication skills, both written and verbal, in English
• Ability to handle customer inquiries, complaints, and resolve issues efficiently
• Knowledge of shipping procedures and logistics
• Proficient in MS Office applications
• Strong organizational and multitasking skills
• Why Join us?
• Work with a globally recognized Dubai-based shipping company