Customer Service Representative (Spanish Bilingual)

Snapscale is hiring a Customer Service Representative (Spanish Bilingual). This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Customer Service Representative (Spanish Bilingual)
• Employer: Snapscale
• Where: Remote – open to Philippines (includes Sri Lanka)
• Job type: Full-time
• Level: Entry-Level, Junior
• Apply by: 2 December 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• Perform insurance verification (preferred but not required)
• Handle new patient enrollment and intake processes
• Answer incoming calls and assist patients with inquiries
• Schedule and reschedule patient appointments efficiently
• Respond to patient emails and text messages in a timely manner
• Manage and update patient records using EMR systems
• Ensure accurate documentation and maintain patient confidentiality

What the employer offers

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Proficient in both written and spoken Spanish and English
• Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
• Comfortable supporting US based clinics and physicians
• Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
• Demonstrates strong empathy and interpersonal skills when handling patient interactions
• Highly organized, detail-oriented, and reliable
• Must have a stable internet connection and a quiet remote work environment