Customer Success Manager III - Canberra

ExtraHop is hiring a Customer Success Manager III - Canberra. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Customer Success Manager III - Canberra
• Employer: ExtraHop
• Where: Remote – open to Australia (includes Sri Lanka)
• Job type: Full-time
• Level: Senior
• Apply by: 29 November 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment
• Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services
• Engage ExtraHop end-users to provide targeted assistance and enablement
• Assist in assessing customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training
• Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop
• Assess and document customer health and maturity levels to improve customer engagement strategy
• Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community
• Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities

What the employer offers

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Work cooperatively with others within the organization and other cross-functional stakeholders
• Effective communication skills, both verbal and written
• Ability to multitask in a fast-paced environment
• Excellent attention to detail
• Basic knowledge of networking principles (layers 2 through 4 of the OSI model) and application protocols (e.g., HTTP, TNS TDS, CIFS, NFS, and DNS)
• Experience with project management is a plus
• Data interpretation experience using the ExtraHop platform is a plus
• Experience in Enterprise IT application or networking support is a plus