Customer Success Manager — Japan

Dropbox is hiring a Customer Success Manager — Japan. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Customer Success Manager — Japan
• Employer: Dropbox
• Where: Remote – open to Japan (includes Sri Lanka)
• Job type: Full-time
• Level: Director
• Apply by: 8 December 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Bachelor's degree or equivalent practical experience
• Fluent spoken and written Japanese, including business communication
• Business-level Korean and English
• Ability to engage customers in Japanese and Korean and collaborate with global teams in English
• Willingness to travel for customer visits in Japan and Korea, and internationally for company offsites and sales kickoffs
• Preferred Qualifications
• Experience developing and presenting executive business reviews that connect product adoption and customer outcomes to business value and continued investment
• Experience working with channel partners and navigating partner-led customer relationships