Customer Success Manager

UpGuard is hiring a Customer Success Manager. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Customer Success Manager
• Employer: UpGuard
• Where: Remote – open to Australia (includes Sri Lanka)
• Job type: Full-time
• Level: Senior
• Apply by: 13 December 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Understanding of Cyber Security best practices
• Basic/working knowledge of APIs
• What’s in it for you?
• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
• Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
• 18 weeks paid Parental Leave: Irrespective of parenting role
• Personal Leave Allowance: This includes sick & carer’s leave
• Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance