Customer Success Specialist

LevelUp is hiring a Customer Success Specialist. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Customer Success Specialist
• Employer: LevelUp
• Where: Remote – open to Philippines (includes Sri Lanka)
• Job type: Full-time
• Level: Director
• Apply by: 30 November 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• CSM Partnership: Work daily with a team of CSMs to provide a unified experience. The CSM team will focus on adoption and value programs
• KPI Performance: Drive relentless execution against team-based KPIs, including Net Revenue Retention (NRR), On-Time Renewal Rate, and Task Completion Speed

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Experience: 1-2 years of experience in a customer-facing role such as Account Management, Sales, Support, or Customer Success
• Key Skills: Experience in retention and escalations; comfortable holding live customer calls
• Reliability: Absolute adherence to scheduled hours (North America Central Time)
• Preferred Experience: Prior Customer Success experience is highly preferred
• Industry Knowledge: Background in a B2B SaaS or tech environment is a plus
• Tools: Experience using CRM tools like Salesforce and CS platforms such as Gainsight; proficient in Google Suite
• More Information
• This is a fully remote position with a standard 40-hour fixed-schedule work week