Customer Support Executive - APAC Remote (Early Shift)

LiveAboard.com BV is hiring a Customer Support Executive - APAC Remote (Early Shift). This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Customer Support Executive - APAC Remote (Early Shift)
• Employer: LiveAboard.com BV
• Where: Remote – open to American Samoa, Australia, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei Darussalam, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Republic, Macao, Malaysia, Maldives, Marshall Islands, Micronesia, Federated States of, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Papua New Guinea, Philippines, Pitcairn, Russian Federation, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Tuvalu, United States Minor Outlying Islands, Vanuatu, Vietnam, Wallis and Futuna (includes Sri Lanka)
• Job type: Contract
• Level: Mid-level
• Apply by: 29 December 2026 (or until the post is filled)

About this kind of job

Technical posts are about installing, checking and repairing equipment or supervising work on site. Safety, practical skill and the ability to solve problems quickly matter most.

What the job involves

• Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs
• Act as a liaison between our guests and partners, ensuring seamless communication between both parties
• Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process
• Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints
• Demonstrate attention to detail to ensure accuracy in all aspects of the order process
• Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets
• Cultivate strong relationships with guests and partners, fostering trust and loyalty

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention your NVQ, diploma or degree and the machines, tools or projects you have worked with. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Himalayas. Read the full original advert and apply there.

• Previous experience in customer service is a must
• An understanding of scuba diving-related products and services is extremely desirable
• Must be fluent in English with clear verbal and written communication skills - Additional EU Languages are extremely desirable
• Proven analytical and problem-solving abilities
• Exceptional attention to detail
• Ability to work effectively both independently and as part of a team
• Strong interpersonal skills, with a focus on building positive relationships
• Positive attitude and a commitment to delivering exceptional service