Customer Support Operations (Intern)

Facetone is looking for a Customer Support Operations (Intern) to join its team in Colombo 3. This is a full-time position. The closing date for applications is 19 November 2026.

Job summary

• Post: Customer Support Operations (Intern)
• Employer: Facetone
• Location: Colombo 3
• Job type: Full-time
• Closing date: 19 November 2026

About this kind of job

Internships and trainee posts are a good way to start a career: you learn on the job with guidance from experienced staff.

What the job involves

• 6 Handle customer support calls and e Undergraduate or recent graduate in IT or
• emails. arelated field
• 6 Log, assign, and track support tickets. ¢ Basic understanding of IT systems and
• 6 Monitor SLAs and coordinate with software applications
• technical teams. ¢ Good Sinhala/English communication and
• Provide timely customer updates and coordination skills
• escalate critical issues 6 Strong organizational and problem
• solving skills

Who can apply

The advert does not list special requirements – send your CV and explain why you are a good fit for this post.

How to apply

You can apply by email or by phone – the details are in the "How to apply" section.

Tip from JobPortal

A clear CV with your studies and any project work is enough – show that you are eager to learn. Never pay money to get a job.