Manager, Customer Support Engineering

Fivetran is hiring a Manager, Customer Support Engineering. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Manager, Customer Support Engineering
• Employer: Fivetran
• Where: Remote – open to Australia (includes Sri Lanka)
• Job type: Full-time
• Level: Senior
• Apply by: 10 December 2026 (or until the post is filled)

About this kind of job

Technical posts are about installing, checking and repairing equipment or supervising work on site. Safety, practical skill and the ability to solve problems quickly matter most.

What the employer offers

• 100% employer-paid medical insurance*
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• May vary by country and worker type - please reach out to your recruiter for more information

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention your NVQ, diploma or degree and the machines, tools or projects you have worked with. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
• A proven track record of building and leading high-performing technical support or engineering teams
• Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
• Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
• Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects
• Experience with analytics engineering tools and processes
• Familiarity with SQL, including the ability to read, interpret, and write queries
• #LI-REMOTE