Operations Support Officer

Apply now for the Operations Support Officer position at E-BPO Services (Pvt) Ltd, Dehiwala. This is a full-time position.

What the job involves:
- Provide first-line technical support, identify faults and troubleshoot customer service issues
- Coordinate service provisioning, activation and deployment
- Liaise with internal teams and third-party suppliers to manage service delivery and resolve faults
- Configure customer premises equipment and assist with installation and setup
- Keep customers informed of progress and escalate unresolved issues appropriately
- Maintain accurate support tickets, technical documentation and service records

Tip from JobPortal: Read the employer's requirements carefully and send a short, clear CV that matches this post.

- Ideally, 2-3 years’ experience in a Level 1/2 telecommunications or Managed Service Provider (MSP) support or
- provisioning role
- Knowledge and practical experience in broadband and fibre access services
- Understanding of LAN/WAN technologies and networking solutions
- Familiarity with VoIP and SIP services
- Strong troubleshooting, problem-solving and time management skills
- Excellent written and verbal communication skills, with a professional and polite telephone manner
- Strong attention to detail and accurate documentation skills