Order Processing Tech Support Specialist

LevelUp is hiring a Order Processing Tech Support Specialist. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Order Processing Tech Support Specialist
• Employer: LevelUp
• Where: Remote – open to Philippines (includes Sri Lanka)
• Job type: Full-time
• Level: Any
• Apply by: 12 December 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
• Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
• Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages
• 2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms)
• Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
• Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams
• Nice-to-haves
• Working knowledge of NetSuite as an ERP system
• Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders
• Hands-on experience with SQL, BigQuery, or data reporting tools