Platform Support Specialist

Health Hue Digital is hiring a Platform Support Specialist. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Platform Support Specialist
• Employer: Health Hue Digital
• Where: Remote – open to Worldwide (includes Sri Lanka)
• Job type: Full-time
• Level: Mid-level
• Apply by: 7 December 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• Answer support tickets, chats and calls from clinic owners and front-desk staff
• Troubleshoot booking, calendar, payment, messaging and account settings issues
• Reproduce bugs and write clear reports for the product and engineering teams
• Walk clinic staff through features over screen share
• Write and update help articles for the questions that come up most
• Track response and resolution times, and flag patterns before they become outages

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Himalayas. Read the full original advert and apply there.

• 2+ years in customer or technical support, ideally for a SaaS product
• Clear, friendly written English, including when the customer is frustrated
• Comfortable learning a large platform and explaining it to non-technical people
• Organized across many open tickets at once
• Available for a shift that covers North American business hours
• Experience supporting clinics, salons, spas or other appointment-based businesses
• Familiarity with CRM, scheduling or EMR software
• Experience with patient privacy rules (HIPAA or PHIPA)