Regional Director, Customer Support, EMEA & APJ

Darktrace is hiring a Regional Director, Customer Support, EMEA & APJ. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Regional Director, Customer Support, EMEA & APJ
• Employer: Darktrace

land Islands (includes Sri Lanka)

• Job type: Full-time
• Level: Director
• Apply by: 6 January 2027 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• Regional Director, Customer Support – EMEA & APJRemote and flexible, with travel to our Cambridge office and across EMEA and APJ
• This is a remote role. You'll travel to our Cambridge office to work with the team, and across EMEA and APJ to meet customers as needed
• What will I be doing?
• What do I need?
• Ideally 10+ years in enterprise technical support, customer success, service delivery or a related post-sales function
• Experience looking after a large, complex region such as EMEA, APJ or similar
• Experience running regular reviews, service reviews and executive updates
• Hands-on knowledge management, quality assurance, onboarding and enablement experience

What the employer offers

• 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
• Additional day off for your birthday,
• Private medical insurance which covers you, your cohabiting partner and children,
• Life insurance of 4 times your base salary,
• Salary sacrifice pension scheme,
• Enhanced family leave,

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Himalayas. Read the full original advert and apply there.