Senior Customer Success Manager - APJ

Chainguard is hiring a Senior Customer Success Manager - APJ. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Senior Customer Success Manager - APJ
• Employer: Chainguard
• Where: Remote – open to APAC, Japan (includes Sri Lanka)
• Job type: Full-time
• Level: Director
• Apply by: 29 November 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• What you’ll do
• Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues
• What we're looking for
• Must hold an active NV1 with the ability to obtain NV2 to support our federal book of business
• An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers
• Driven, high emotional intelligence, and strong priority management skills
• Strongly Preferred

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.