Senior Customer Support Engineer

NetBox Labs is hiring a Senior Customer Support Engineer. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Senior Customer Support Engineer
• Employer: NetBox Labs
• Where: Remote – open to Australia (includes Sri Lanka)
• Job type: Full-time
• Level: Senior
• Apply by: 30 November 2026 (or until the post is filled)

About this kind of job

Technical posts are about installing, checking and repairing equipment or supervising work on site. Safety, practical skill and the ability to solve problems quickly matter most.

What the job involves

• Be the technical anchor for your customers
• Build deep familiarity with each customer's environment, goals, and constraints
• Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers
• Help customers translate their network management goals into NetBox workflows and adoption paths
• Serve as the bridge between what customers need and what the product can do
• Own technical issues end-to-end
• Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades
• Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention your NVQ, diploma or degree and the machines, tools or projects you have worked with. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.