Sr Customer Success Manager

Skillsoft is hiring a Sr Customer Success Manager. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Sr Customer Success Manager
• Employer: Skillsoft
• Where: Remote – open to Australia (includes Sri Lanka)
• Job type: Full-time
• Level: Director
• Apply by: 29 November 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• Strategic Customer Leadership
• Create and maintain customer success plans with clear goals, milestones, success measures, owners, and review cadences
• Value realization & business outcomes
• Guide customers through implementation, launch, promotion, adoption, and ongoing optimization of their learning and skilling programs
• Retention, growth, and account health
• Drive retention and expansion readiness by understanding customer priorities, maturity, outcomes, and evolving business needs
• Maintain accurate and timely customer plans, health assessments, risks, outcomes, opportunities, and follow-up actions in the designated systems
• Cross-functional orchestration and customer advocacy

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.