Trainee Support Engineer

Olee AI LLC has an opening for a Trainee Support Engineer. The job is based in Malabe. The post is offered on a full-time basis. Make sure you apply before 6 February 2027.

Job summary

• Post: Trainee Support Engineer
• Employer: Olee AI LLC
• Location: Malabe
• Job type: Full-time
• Closing date: 6 February 2027

About this kind of job

Technical posts are about installing, checking and repairing equipment or supervising work on site. Safety, practical skill and the ability to solve problems quickly matter most.

What the job involves

• What you'll do
• Build, test and fix chatbot flows for customers: menus, questions, product lists, forms and handover to a human
• Connect and troubleshoot customer channels: WhatsApp, Instagram, Messenger, Facebook, Telegram and the web chat widget on their websites
• Set up and tune customers' AI agents, including their OpenAI, Gemini or OpenRouter keys, and fix wrong or missing answers
• Look into technical problems: messages not arriving, webhooks failing, broken flows, channel disconnections
• Use browser dev tools, logs and account data to find the root cause before escalating
• Reproduce bugs and report them to engineering with clear steps, screenshots, and what should have happened versus what did
• Answer customer questions by chat, email and phone, and follow each ticket until it's closed

Who can apply

Candidates who meet the requirements listed below are invited to apply.

Tip from JobPortal

Mention your NVQ, diploma or degree and the machines, tools or projects you have worked with. Never pay money to get a job.

• What you'll get
• Hands-on training on Oleon and our support process
• A clear path to the Support Engineer role
• Work closely with the engineering and product team behind Oleon
• A friendly, supportive team