Workforce Management - Real Time Analyst

Clipboard is hiring a Workforce Management - Real Time Analyst. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Workforce Management - Real Time Analyst
• Employer: Clipboard
• Where: Remote – open to APAC (includes Sri Lanka)
• Job type: Full-time
• Level: Director
• Apply by: 12 December 2026 (or until the post is filled)

What the job involves

• Strategic Planning & Optimization: Partner with WFM to create a concise feedback loop for continued improvement in planning and scheduling

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Read the employer's requirements carefully and send a short, clear CV that matches this post. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Operational Architecture: Take ownership in documenting best practices into governed frameworks and playbooks
• Systems Fluency: Familiarity with Amazon Connect, Zendesk Omnichannel routing, and Assembled WFM is highly preferred
• What Success Looks Like
• You evolve queue management processes from reactive to a documented, standardized, and predictive operating model
• Hiring Process
• Application
• Intro Call with Recruiter
• Case Study