Helpdesk Technician Tier 1

Nebius is hiring a Helpdesk Technician Tier 1. This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Helpdesk Technician Tier 1
• Employer: Nebius
• Where: Remote – open to Singapore (includes Sri Lanka)
• Job type: Full-time
• Level: Any
• Apply by: 13 December 2026 (or until the post is filled)

About this kind of job

Technical posts are about installing, checking and repairing equipment or supervising work on site. Safety, practical skill and the ability to solve problems quickly matter most.

What the job involves

• You’re welcome to work remotely in Singapore
• Your responsibilities will include
• Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email
• Log, categorize, and prioritize all incoming support requests in the IT ticketing system
• Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network)
• Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems
• Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications
• Escalate complex or unresolved issues to Tier 2/3 support in a timely manner

What the employer offers

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention your NVQ, diploma or degree and the machines, tools or projects you have worked with. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.