Merchant Support Specialist (Shopify)

Fresh Prints is hiring a Merchant Support Specialist (Shopify). This is a remote job – you can work from home in Sri Lanka for a company abroad.

Job summary

• Post: Merchant Support Specialist (Shopify)
• Employer: Fresh Prints
• Where: Remote – open to Philippines (includes Sri Lanka)
• Job type: Full-time
• Level: Any
• Apply by: 30 November 2026 (or until the post is filled)

About this kind of job

Customer service work means helping customers by phone, chat or in person, solving their problems politely and recording each case.

What the job involves

• Deliver a best-in-class customer experience by responding promptly to customer inquiries
• Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
• Become a product expert so you can answer questions quickly and accurately
• Manage 20–30 open customer conversations at a time
• Own follow-ups and ensure all tickets are resolved in a timely manner
• Collaborate with internal teams on escalated or complex issues
• Spot trends in support issues and share insights with product, tech, and ops
• Contribute to internal knowledge-sharing (documentation, training, etc.)

Working remotely from Sri Lanka

• You need a laptop, a stable internet connection and good written English.
• Check the working hours (time zone) and how you will be paid (for example bank transfer, Payoneer or Wise) before you accept an offer.
• Foreign income received through banks in Sri Lanka may have tax rules – keep your payment records.

Tip from JobPortal

Mention the languages you speak well and any customer-facing experience. Apply only through the official link and never pay money to get a job.

Source

This listing comes from Jobicy. Read the full original advert and apply there.

• Proven experience in customer/merchant support or a related role
• Excellent communication and problem-solving skills
• You love helping people and can think on your feet
• Comfortable wearing many hats and juggling priorities
• Ability to multitask, stay organized, and manage time effectively
• Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
• Comfortable with providing weekend support
• Culture & Values